Conditions for processing & shipping your orders

 

 

Oriental Panda & RaanAsia ship your orders throughout Europe. Shipments to certain countries are only valid for the mainland and not for certain islands or overseas areas. Your order will be processed within 48 hours (2 days) of receipt. After an order has been processed, it will be sent with a shipping company (Bpost, PostNL, DPD, GLS, ...). All rates below are for shipping up to 30 kilos (including packaging). Above 30 kilos, a fee is charged for each additional 30 kilos in your shopping cart.

 

Below are the shipping costs and shipping time:

 

Country

Shipping costs in EUR (<59 €)

Shipping costs in EUR

(59 - 99 €)

Shipping costs in EUR (> 99 €)

Surcharge in EUR (> 30 kilos)

Shipping time in working days after order processing

 

 

 

 

 

 

Belgium

6.95

3.95

Free

6.95

1-3

Netherlands

6.95

3.95

Free

6.95

2-5

Luxemburg

9.95

9.95

9.95

9.95

2-5

Germany

9.95

9.95

9.95

9.95

2-5

France

12.95

12.95

12.95

12.95

2-5

UK

12.95

12.95

12.95

12.95

2-7

Austria

17.95

17.95

17.95

17.95

3-5

Italy

17.95

17.95

17.95

17.95

3-5

Switzerland

17.95

17.95

17.95

17.95

3-5

Spain

17.95

17.95

17.95

17.95

5-7

Denmark

17.95

17.95

17.95

17.95

3-5

Hungary

17.95

17.95

17.95

17.95

4-7

Czech Rep.

17.95

17.95

17.95

17.95

5-9

Poland

17.95

17.95

17.95

17.95

5-9

Portugal

19.95

19.95

19.95

19.95

5-9

Sweden

19.95

19.95

19.95

19.95

5-9

Finland

19.95

19.95

19.95

19.95

5-9

Norway

19.95

19.95

19.95

19.95

5-9

Ireland

19.95

19.95

19.95

19.95

6-10

Estonia

19.95

19.95

19.95

19.95

5-9

Latvia

19.95

19.95

19.95

19.95

5-9

Lithuania

19.95

19.95

19.95

19.95

5-9

Romania

19.95

19.95

19.95

19.95

5-9

Slovenia

19.95

19.95

19.95

19.95

4-8

Slovakia

19.95

19.95

19.95

19.95

5-9

Croatia

19.95

19.95

19.95

19.95

5-9

Bulgaria

19.95

19.95

19.95

19.95

7-11

Greece

19.95

19.95

19.95

19.95

5-9

Monaco

19.95

19.95

19.95

19.95

2-5

Andorra

19.95

19.95

19.95

19.95

6-10

Liechtenstein

19.95

19.95

19.95

19.95

3-6

Gibraltar

19.95

19.95

19.95

19.95

6-10

 

Delivery is made by shipping via the shipping company. When receiving the package, no extra costs are lost for the Customer unless agreed with Oriental Panda.

All packages are shipped within 48 hours (2 days) after an order is received. Packages are shipped on working days according to national law. When the postal service is not available for unforeseen circumstances, the order will be shipped the next working day.

Any visible damage and / or qualitative shortcoming of an article or other shortcoming in the delivery must be reported immediately by the Customer to Oriental Panda. To enjoy a refund for the damaged products, you must take pictures of the outside of the box, the inside of the box as well as the damaged products.

The risk of loss or damage transfers to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically acquired the products. However, the risk already transfers to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Oriental Panda.

Oriental Panda is not responsible if the products arrive later than the stated shipping period. Once the package has been delivered, the responsibility of the shipping time lies with the sender of the package (bpost, DPD, DHL, ...).

Free pick-up of your order is only possible in Bruges (Belgium). Within a radius of 10 km around Bruges, free delivery is offered if desired via the order. If you want to do a pickup or if you want a free delivery in Bruges, please contact us after ordering via info@orientalpanda.com. Oriental Panda will then agree on a specific date and time with you.