Returning policy

The following provisions only apply to Customers who, in their capacity as consumers, purchase items online from Kedai BVBA.

If the right of withdrawal applies:

 The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason. This is only valid on goods that are unopened (dry food with indication of best before date). The following products can NEVER be returned due to the shelf life factor: fresh fruit and vegetables, refrigerated and frozen products. If products with a best before date shorter than 30 days after delivery are returned with the best before date as a specific reason, the shipping costs can exceptionally be refunded and only with the approval of KEDAI BV.

 The revocation period expires 14 calendar days after the day on which the Customer or a third party appointed by the Customer, who is not the carrier, physically receives the last shipment or the last part

In order to exercise the right of withdrawal, the Customer must notify Kedai BVBA (18-oktoberstraat 45, 8200 Brugge, Belgium, telephone: (0032) (0) 491152067, email: info@orientalpanda.com) through an unequivocal statement (in writing by mail, email or telephone) informing him of his decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this purpose, but is not obliged to do so.

The Customer can also complete and submit the standard form for withdrawal or any other clearly formulated declaration electronically via our website www.orientalpanda.com. If the Customer makes use of this option, we will immediately send the Customer a confirmation of receipt of his revocation on a durable medium (e.g. by e-mail). "After the revocation, the Customer receives an e-mail explaining in detail how the instructions the products can be returned, Kedai BVBA will make every effort to offer other products or to make an arrangement with regard to the reimbursement, but the return of the products will always be at the expense of the Customer.

In order to comply with the withdrawal period, the Customer must send his notice regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods without delay, but in any case no later than 14 calendar days after the day on which he has notified his decision to cancel the agreement to Kedai BVBA, or hand it over to the shipping company that Kedai BVBA will inform at that time. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

Unopened and undamaged goods of the dry food type with BEST BEFORE date may always be returned free of charge to Kedai BVBA (18-oktoberstraat 45, 8200 Brugge, Belgium), only after a clear appointment for a specific date and time with Kedai BVBA.

The direct costs of returning the goods are at the expense of the Customer.

The direct costs of returning the goods are at the expense of the Customer. The costs are paid to the shipping company (e.g. Bpost, DHL, ...)

If the returned product is in some way reduced in value, Kedai BVBA reserves the right to hold the Customer liable and demand compensation for any value reduction of the goods that is the result of the Customer's use of the goods. which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Only articles of the dry food type with BEST BEFORE date that are in the original packaging, together with all accessories, instructions and invoice or proof of purchase can be taken back.

If the Customer revokes the agreement, Kedai BVBA will refund all payments received by the Customer up to that moment, excluding the standard delivery costs, within a maximum of 14 calendar days after Kedai BVBA has been informed of the Customer's decision to agreement. In the case of sales agreements, Kedai BVBA can wait with the repayment until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Extra costs resulting from the Customer's choice for a return will not be refunded by Kedai BVBA.

Kedai BVBA will refund the Customer with the same payment method with which the Customer has performed the original transaction, unless the Customer has explicitly agreed otherwise; in any case, the Customer will not be charged for such reimbursement. Kedai BVBA pays the customer the full amount of the returned goods that meet the type of dry food with the BEST BEFORE date, with the exception of the shipping costs resulting from the return of the goods.

The Customer cannot exercise the right of withdrawal for:

• the delivery of goods manufactured according to the specifications of the Customer, or which are clearly intended for a specific person;
• the delivery of goods that spoil quickly or with a limited shelf life;
• the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
• the delivery of goods which, after delivery, are irrevocably mixed with other products by their nature;
• the supply of alcoholic beverages of which the price was agreed upon at the conclusion of the sales contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations of the market on which the company has no influence;
• the delivery of newspapers, magazines or magazines, with the exception of contracts for a subscription to such publications.